Refund policy

Shipping Policy
♡For the USA orders:

All orders are typically processed within 5-11 business days.

Flat rate shipping: ~$5 USD

Estimated delivery time: around 2 weeks (may vary due to external delays)

We ship from overseas, and applicable taxes/handling fees will be calculated at checkout.
No additional tariffs are required upon delivery in most cases.

 

♡You will receive a shipping confirmation email once your order has been shipped

 

Return & Exchange Policy
♡We carefully inspect all items before shipping to ensure they are in good, usable condition.

♡We do not accept returns or exchanges for a change of mind.

If you receive a damaged or defective item, please get in touch with us within 2 days of delivery.

To request assistance, please email us with:

Order ID

Item name(s)

Purchaser name

Photos or videos showing the issue

A short description of the problem

We will review your request and assist accordingly.

 

♡Due to the manufacturing process of polyurethane products, minor imperfections may occur.
These may include:

Small air bubbles

Tiny surface cracks

Minor marks or specks

♡These are considered normal and do not affect the product's usability.

We do not offer compensation for:

Minor cosmetic imperfections

Packaging damage (if the product inside is unaffected)

Damage caused by use, handling, or storage after delivery

 

♡We truly appreciate your support and understanding ♡
If you have any questions, feel free to reach out—we’re always happy to help!